We offer support through our TELEGRAM GROUP EXCLUSIVLY. Please install telegram on your phone and Join the group and DM Joshua.
How to install iPhone : HERE
How to install Android : HERE
After you install click this link on your phone to join group; HERE
Please make sure to use YOUR name as it is important for renewals. I Do not have time to track usernames etc.
If you require further assistance before, during or after purchase. Contact us at
613-699-IPTV (4788) Voice call only no text or by email at help@jgtv.ca
We now are offering onsite ( Ottawa/Gatineau ) installation and remote installation option.
You will get the following.
1) Onsite install of hardware/apps on tvs etc
2) Full configuration of boxes/apps etc
3) Taught the basics
4) Full network configuration to work as best as can
5) Given all usernames and passwords
Cost for Onsite will be $179.95 and Remote will be $99.95
Should you want installation please purchase from the SHOP when you buy your subscription package.
This will happen from time to time. Please understand IPTV is not like cable at all. There is maintenance to do in order to make sure you have best possible experience.
If have a box, Clear cache on the app or device itself regularily. I do mine weekly. Instructions can be found here on this page scroll down and find your device.
Also, be sure to weekly reboot modem and make sure when not in use your box is OFF not just on standby. Push and hold power button and choose power off/turn off
Please realize, that just cause netflix is working, doesnt mean JGTV will. Netflix and the like have HUGE backbones of servers etc that have AI abilities to downgrade picture quality etc to accomodate slower connections. We do not have that tech.
Also, if others are streaming or on devices on the same network it works on a first in first out ( FIFO ) method so if you turn on tv after 3 others start streaming in theory you will be 4th in line and the quality will be worse.
Please consider also to call Internet provider and ask them to do the following
1) Split the SSID into 2.4/5/6 to have them seperate.
2) if modem is in the basement move it to main floor.
3) Get at aleast a 100MBPS download and 15 MBPS upload speed.
For our USA customers a Paypal money request will be sent to your email. Note, do not add buyer protection. If you do, this will delay us creating your account.
For our Canadian Customers, email money transfer will be sent to help@jgtv.ca
All Hardware products have a 30 day warranty against defects from JGTV and 1 year from the manufacturer. All hardware is tested before being sold.
All Subscriptions are sold as is where is and do not carry any ability for refund.